clubs_support

Membership Types

Setup

LId Membership Types

Different Memberships can be set up, such as standard, youngsters, honorary members, ...
And this with a specific price and term.

Types - details

There is a price and term for each of the membership typesi.
Additionally, there is the ability to put a type on hold.

Furthermore, there is also the possibility of making a type available or not available during Member Registration

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Associations

Associations is an add-on for associations that work with Associate Clubs, allowing their members to use their location through reciprocity.

Associations will follow up these reservations with the Associate Clubs, complete with mail follow-up to both the member and the Associate Club

Setup

Set-up is done via a fill-in screen on the computer

Ability to identify the different Associate Clubs and record the full description: mail contact, address, ...

Use

Members can reserve Associate Clubs, specifying date and timing.

Administration

A simple administration with the following statements.

Orders

A complete listing of reservations with indication of status.

Mail follow-up

Finalization of reservation by mail follow-up to Associate Club.

Further follow-up via mail to the member concerned, possibly financial settlement with billing of expenses.

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Bars

Bars provides member bar consumption tracking, complete with product list, tablet order recording, and link to member billing.

Setup

Set-up is done via a fill-in screen on the computer

Easy set-up of the products with following specificity:

  • Product
  • Categories - for quick selection while ordering
  • Price info and VAT indication
  • Favorites - top position on the tablet

Use

Orders are taken with a tablet

Easy order taking by:

  • Favorites - the most popular orders
  • Or choose from the full list via categories
  • Assign order to a member - Clubs membership list

Administration

A simple administration with the following statements.

Orders

Overview of orders with indication of date, amount, billing status

Billing

A summary of orders for monthly billing. And this via the well-known Klubs billing interface.

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Release note - Online Payments 

Within Klubs now includes the option for online payments.

Receive payments for your activities and memberships now easily through Mollie. Easy, reliable and economical.

Follow the steps below to sign up for free. You will start paying for Mollie only when transactions start happening (you don't pay a subscription fee, only transaction fees).

Perhaps to consider for your membership renewals at the end of this year.

Klubs Support - http://support.klubs.be/knowledge-base/online-betalingen/

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Release note - Profile - Meta fields

You can now further complete your member info with additional profile fields.

For a cycling club the preference for race, mountain bike, ... or for a golf club their home club, federation no, but of course also any business info such as sector or field.

And in the Clubs tradition, an indefinite number of fields is possible, and the types (text, number, date, ...) are also very extensive. Let your members share even more information for a more vibrant club life.

Added to that is the choice in terms of GDPR settings and visibility:

  • Basic fields: on the admin member list
  • Activity: on the attendance list, tab - member info

Klubs Support - support.klubs.be/knowledge-base/profile-meta-fields/.

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Release note - User App

The Klubs platform is responsive and thus available on tablet and smartphone.

An online App: club communication, activity calendar, direct registration to activities (click & confirm, directly in your calendar), digital club through member connections.

And, available in Apple and Android environments for smartphone and tablet.

Apple - iPhone & iPad

Android - Smartphone & Tablet

Klubs Support - https://support.klubs.be/knowledge-base/app-apple-android/

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Terms and Conditions

The Association's activity platform offers its members the opportunity to purchase Memberships or Activity Shares online. These Terms and Conditions apply to any order placed by a visitor to this platform.

When placing an order through the platform of The Association, the Member must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other conditions. Additional terms and conditions of the Member are excluded, except when previously, in writing and expressly accepted by The Association.

Your club's Terms and Conditions can be found at https://demo.klubs.be/terms.
Where "demo" should be replaced with the club domain name.
And are specifically listed at the bottom of the page in the footer.

Terms and Conditions

Article 1: General Provisions

The activity platform of, the Association (hereinafter "The Association") offers its members the opportunity to purchase Memberships or Activity Shares online. These General Terms and Conditions ("Conditions") apply to any order placed by a visitor to this platform ("Member").

When placing an order through the platform of The Association, the Member must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions to the exclusion of all other conditions. Additional terms and conditions of the Member are excluded, except when previously, in writing and expressly accepted by The Association.

The Association does not sell to consumers. The Member expressly declares not to be a consumer.

Article 2: Offer and price

All prices stated are in EURO. The indication of price refers exclusively to the articles as verbatim described. The accompanying photos are intended as an indication and may contain elements that are not included in the price.

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind The Association. With regard to the accuracy and completeness of the information offered, The Association is only bound by an obligation of means. The Association shall under no circumstances be liable in the event of material errors, misprints or typographical errors.

If The Member has specific questions, we request The Member to contact our member service via the contact form in advance.

The offer is always valid while supplies last and may be modified or withdrawn by The Association at any time. The Association cannot be held liable for the unavailability of any product or service. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 3: Online Purchases

The Member must log in or register to see prices and place an order. At the start of membership and certainly by placing an order, the Member accepts the General Conditions (this document) and the sales contract is concluded. The confirmation is made via the email address provided by The Member.

Once an order has been placed, it cannot be cancelled. The Member shall be required to pay the full amount of the order.

If certain products or services are temporarily or definitively unavailable, The Association shall inform the Member as soon as possible. The Association can never be held liable for this, which The Member accepts.

Article 4: Execution of the Agreement

After the order, for the Membership this will be noted as such in the Member Profile. Also consultable by the Member.

With the confirmation of an Activity, the execution of the agreement consists in the offer of this Activity.

Article 5: Payment and Retention of Title.

All stated prices are always inclusive of V.A.T.

All Association invoices are in principle payable in advance and only via the payment methods indicated by the Association. The Member accepts that The Association shall only proceed to performance upon receipt of payment of the amount stated on his/her order.

If The Member does not pay the Association's invoices within the set deadlines, The Association shall be entitled, ipso jure and without prior formal notice, to default interest of twelve percent (12%) on an annual basis, whereby each month started shall be considered as an elapsed month. In addition, outstanding invoice amounts will be automatically and ipso jure increased by ten percent (10%), with a minimum of twenty-five euros (€25.00). In addition, all possible legal costs shall be borne by The Member. Finally, all other outstanding amounts shall be immediately and fully payable by The Member. Without prejudice to the foregoing, The Association reserves the right to take back articles that have not been paid (in full).

Article 6: Member service

The Membership Office of The Association can be reached via e-mail or by mail at the above address.

Article 7: Privacy

The controller, The Association respects the Belgian law of December 8, 1992 on the protection of privacy in the processing of personal data.

The personal data you communicate will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and/or marketing purposes. You have a legal right to access and correct your personal data.

The Member is responsible for keeping his login data confidential and for the use of his password. Your password is stored in encrypted form, so The Association does not have access to your password.

The Association keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at the club's e-mail address.

Article 8: Complaints

All complaints regarding the invoices and/or the services of The Association must be notified to The Association in writing, in a justified manner, within fourteen (14) working days following the invoice date and by registered mail, under penalty of inadmissibility.

The return and/or exchange of products can only take place after the explicit and written consent of The Association. In that case, the shipping costs shall be borne by the Member.

No reason, such as lodging a complaint, shall release the Member from his/her payment obligations. If it turns out that The Member's complaint was justified, The Association shall reimburse the excess amount paid as sole compensation.

Article 9: Liability

The Association shall never be held liable in case of damage resulting from an incorrect use and/or conservation of the products and/or services. The same applies if The Member or a third party has modified and/or altered the products and/or services in any way.

The Association's liability shall in any case, regardless of the basis, always be limited to the invoice amount for the order concerned, which The Member expressly accepts. Therefore, The Association can never be held liable for any general or special indirect damage, nor for any consequential damage, of whatever nature, suffered by The Member or by any third party.

Article 10: Use of cookies

During a visit to the site, "cookies" may be placed on your computer's hard drive. A cookie is a text file placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

'First party cookies' are technical cookies used by the visited site itself and whose purpose is to allow the site to function optimally. E.g. settings that the user has made during previous visits to the site, or a pre-filled form with data that the user has done during previous visits.

'Third party cookies' are cookies that do not come from the website itself, but from third parties, e.g. a marketing or advertising plug-in. E.g. cookies from Facebook or Google Analytics. For such cookies, the site visitor must first give permission - this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website.

You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this through your browser settings (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 11: Miscellaneous

The Association shall not be liable for any delay in the performance and/or (partial) non-performance of its obligations in the event of force majeure.

If any provision of these Terms and Conditions is declared invalid, unlawful or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.

All agreements concluded with The Association shall be governed exclusively by Belgian law. Any disputes arising from these agreements shall fall within the exclusive jurisdiction of the Courts of Antwerp.

Article 12 Additional General Conditions for Third Party Processing.

21.1 The data provided to The Association for processing may be provided to third parties as necessary to carry out the purposes described above. For some of these processors, a separate contract is drawn up by the Association between this processor and the Association, such as Yuki, Treasurer, Mollie, ... 21.2 Specifically for processing by Mollie, as a payment institution, they have specific terms and conditions to use their services.

21.2 Failure to comply with these conditions shall be considered a Serious Failure as referred to in Article - Duration and End of Cooperation.

21.4 Conditions to use Mollie's services - extracted from their terms of use, see also their online terms and conditions - https://help.mollie.com/hc/nl/articles/115000481665-Wat-zijn-de-voorwaarden-om-van-dediensten- of-Mollie-use-may-be-used-

  • Only for Companies and Associations
  • Our license only allows us to process payments for companies, so not for individuals. A basic requirement is therefore that the company is registered with the trade register of the country of establishment. In addition, we are only allowed to pay out into a business account. So that too is mandatory.
  • In addition, as a payment institution, we have established a policy of products and services for which we do and do not process payments. This policy is based on legislation, but also on potential risk and image damage for Mollie.
  • As a payment institution, we are not required to disclose our underwriting policies in detail. However, we have compiled a list of products and services for which we cannot offer our services in any case.
  • Products and services that are not allowed: We do not accept products and services that pose or may pose an unacceptable risk to Mollie's reputation. Do you offer one or more of these products or services? If so, we will reject your website and you will not be able to use our services.
    • Erotics
    • Financial services
    • Weapons
    • Medicines
    • Narcotics
    • Nutritional supplements
    • Illegal or stolen products
    • Stolen products
    • Games of Chance
    • Socially inappropriate behavior

21.3 Conditions to use Yuki's Services - extract from their terms of use, see also their online terms and conditions In addition to Yuki's rights under their terms and conditions and the law, Yuki may suspend the Yuki Services with immediate effect and without any obligation to pay damages, if:

  • a Yuki Service is demonstrably used by User or an End User in a manner contrary to the Agreement and/or Yuki's instructions regarding use of the Service;
  • User and/or an End User demonstrably abuses the Yuki Service, which abuse, in the opinion of Yuki, has a demonstrably substantial negative effect on the Yuki Platform or the Yuki Domain, and/or on the performance of the Yuki Services with respect to other Users;
  • the use by User and/or End User is demonstrably contrary to applicable law or infringes the rights of a third party.

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Language interface

The language interface is twofold:

  • User interface - Clubs screens
  • Mail Communications - Mailings and email campaigns

User Interface

The Klubs platform is available in several languages.

Setup

In the settings (Interface / Languages), the languages in which the platform will be made available to users can be selected.

Language Choice

The user interface can be chosen by each member.

This can be done through the menu selector ☰ at the top right. And then select the chosen language.

Mail Communications

Mail communications (activities and campaigns) can be sent to a language group by member group.

Members - language indication

Setting up the language indication runs quite smoothly through the use of member groups.

Set up member groups, and register members' language preferences.

Mail communication

Then different mail campaigns can be set up (per language) and sent to the separate member groups via the mailing list.

For set-up and use of mail campaigns and use of mailing lists please refer to: Clubs Support - Email Campaigns

Language version – RSVP buttons

For the registrations, Buttons are used to register the RSVP.

  • Dutch
    #btn_start #button_yes #button_maybe #button_no #btn_end

These are also available in other languages, use the following shortcodes

  • French
    #btn_start #button_yes_fr #button_no_fr #button_maybe_fr #btn_end
  • English
    #btn_start #button_yes_en #button_no_en #button_maybe_en #btn_end

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Image Tool


Useful for formatting images (photos, logos, ...) is this external tool - Canva

A budget-friendly, online tool for creating images is Canva.

  • User-friendly, basic knowledge of imaging is sufficient
  • Online, no installation required, and ability to collaborate
  • Budget friendly - € 9.00 per month
  • www.canva.com
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