Activities involve a multitude of communications such as invitations, reminders, confirmations, ... and then all this to different audiences such as members or member groups, attendees, ...
To make this somewhat useful and clear, this communication has been bundled into a separate communication functionality.
Also, all versions of communications are also kept, for later reference.
Communication Type
For Activities Communication, there are 2 major types:
Mail Campaigns
Sent to a larger group:
- Invitation
Sent to all members or member group - Reminder
Sent to invitees who have not yet registered - Confirmation
Sent to those registered - Thank you
Sent to those registered. - Evaluation
Evaluation form after (or before) the activity - Other
Notifications
Automatically sent after a specific action by a member
- Registration
Notification mail sent immediately after registration - Unsubscription
Notification mail sent immediately after the Unsubscription (outside cancellation period) - Unsubscription
Notification mail sent immediately after the Unsubscription (within cancellation deadline)
With for the Deregistration 2 versions depending on whether the Deregistration happens outside or within the Cancellation Period.
This to then for a separate handling or a specific notification in terms of charging costs.
Communications Content
For each type of communication, there are standard texts that are then used for the initial formatting of the mail - Email Texts.
This formatting (texts, images, ...) can then be customized for each activity.
And also the text of the automatic individual notifications can be customized here, then specifically for an activity.
Then, for example, for the notification of separate payment info for this specific activity.
Communication Formatting
For formatting, there is the Text Editor for inserting text, images and especially for formatting.
Personalization of communications can be done through the use of Shortcodes.
And here different Shortcodes can be used:
- Profile info: Name, e-mail, company, VAT no, ...
- Meta fields: free fields allow you to further complete the member profile - Meta fields
- Activity Meta fields: additional info per activity - Activity Meta fields
Communication Target group selection
Invitation
Mail inviting you to an activity:
- All members
- Certain Member Group
- Membership type
- ...
Reminder
Mail to members previously invited to this activity, with for reminder target group selection based on:
- General: members not yet registered
- RSVP: Perhaps, "no response"
- ...
However, this only if an Invitation was sent in advance.
With the same selection for the Reminder, for example Member Group, as with the previous Invitation.
Confirmation
Confirmation to those present:
- All present, possibly members and guests separately
- Specifically, registrations through the public link
- ...
Post-event Thanks / Evaluation
Mail afterwards with a brief reflection or evaluation with some questions.
- All present, possibly members and guests separately
- Specifically, registrations through the public link (for membership recruitment)
- ...
Communication send out
Finally, as with the Mail Campaigns, the ability to send a test mail a review before final activities communication.
And also additional possibility for sending an Individual mail to a specific member or enrolled person.
Communications History
Full communication history is also kept for each activity. For later reference. And so now the ability to reuse sent mailings.
Communication Reporting
Reporting for each communication can be viewed in detail. This is to inform members around mails sent / arrived or not.
Be sure to also check out separate support topic here around Mail Delivery.
- Mail Indication: Type of Mailing, Subject, Sent from
- Shipping info: Sent, Timing
- User actions: Delivered, Opened, Clicked (attendance buttons)