Most of the communication with members is by mail, still the most efficient and fastest means of communication. Within Klubs, we use the Pull principle. For every action a member has to perform, he is pulled to the platform, so to speak.
Below is an overview of email texts and the indication of where they are used.
- Overview email texts
Member Management
Registration - mail to member
Registration procedure
mail after registering a new member
Registration - mail to club administrator
Registration procedure
mail to administrator (for info, for approval) after registration of new member
Registration - mail with approval to member
Registration procedure
mail to member, after approval by admin
Password forgotten
Login screen - Forgot password
mail at login screen - forgot password
Confirmation password changed
Procedure - Forgot password
mail confirmation after password change
Activities
Invitation
Activity Admin / Communications
mail inviting activity to (selection) members or prospects
Registration activity - Subscriber
Activity user / Registration
mail after registration activity - to member registrant
Registration activity - Guest
Activity user / Registration guest
mail after registration activity - to guest registrant
Registration activity - Waiting List Member
Activity user / Waitlist enrollment(Waitlist management)
mail after registering activity on waitlist - to member or guest
Registration via admin - Member
Activity admin / List Attendees - +Member
mail after registration activity by Admin - to member
Registration via admin - Guest
Activity admin / List Attendees - +Guest
mail after registration activity by Admin - to invitee
Share invitation activity
Activity user / Share activity
mail with information activity after invitation by member
Activity - Confirmation
Activity Admin / Communications
mail for Confirmation activity - to target group selection
Unsubscribe activity
Activity user / Unsubscribe
mail after unsubscribing activity - to member registrant
With here 2 versions depending if the Unsubscription happens outside or inside the Cancellation Period.
This to then for a separate handling or a specific notification in terms of charging costs.
Communication - Thanksgiving
Activity Admin / Communications
mail for Thank You activity - to target group selection
Communication - Evaluation
Activity Admin / Communications
mail for Evaluation activity - to target group selection
Administration
Membership renewal
Memberships - Renew(Membership Renewals)
Mail upon membership renewal and forward to accounting.
Virtual Club
Topics: new topic
Forum - Add Topic
Topics: reply to topic
Forum - Topic Answer
Topics: activity standard text
Activity admin / Create Topic
Connect: connect
Connections - Add connection
Connect: connection successful
Procedure Connection - After Approval
Connect: new message
Connections - sending message
Connect: reminder
Connections - Connection reminder