We strive to provide you with the best possible support and functionality. Therefore, we have optimized our approach to support and software releases.
Support approach
We distinguish between two types of support questions to help you as efficiently as possible:
Urgent support
When essential functionality does not work or works poorly, we address this immediately.
We ask that you create a ticket for this, preferably with the necessary clarification (such as screenshots or a description of the specific situation).
We communicate with you immediately for any additional information, perform an initial analysis and, where possible, immediately provide a workaround.
And, of course, provide a specific update on the issue as soon as possible.
Less urgent support
These are smaller issues or problems that do not interfere with the normal operation of the software.
We bundle these by functional module and resolve them, often as part of a larger release.
Release Management
To further develop functional changes or add new features, we bundle them into larger release modules.
This approach is necessary because updates often impact multiple modules, such as communications and integrations with accounting systems.
By bundling them together, we ensure a more stable and cohesive update.
- See our Release Blog - Release
Prioritization
With both support questions and planned releases, we always carefully evaluate whether the modification provides clear added value for you as a user and whether it is useful or necessary for multiple associations.
This ensures that our efforts are always focused on the most impactful improvements.